LTC Transfer Requests

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ACK! Could it be that somebody at LTC is paying attention?

This, from Ms Kurowski…

“Thank you for your email regarding a transfer connection on October 11, 2005 at the intersection of Dundas and Adelaide Streets. It would appear that no transfer request call was made by the operator at the time specified… On behalf of London Transit I apologize for any inconvenience this situation caused you.

If a transfer connection is close, please continue to request operators to make the transfer request with the connecting bus, noting that operating conditions may impact on the ability to complete the transfer.”

In my letter of thanks to Ms Kurowski, I commented that the willingness to acknowledge that a problem does exist, and the promise that it will be attended to, does go a long way toward diffusing frustration with the poor service.

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