LTC Complaints System


Why doesn’t the LTC make an effort to categorize/publish complaints on it’s website? If “the number of complaints increased only slightly” (2006/02/01 agenda) perhaps it’s because of a perception (and my own personal experience tends to support it) that complaining is a waste of time. Maybe it might also have something to do with the fact that calls are not accepted after 10pm on weekdays or after 4:40pm on weekends and holidays?

This, from Joanna Kurowski (LTC Manager of Service Quality)…

“Customer service information is prepared for Commission review in July and January of each year. The frequency is considered appropriate in terms of assessing system and service performance and tracking trends. It also reflects a balance in allocating constrained resources.”


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