LTC Complaints System

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With respect to the assertion that personel undertake to follow up “Letters to the Editor” when the authors are identifiable (2006/02/01 agenda), I was understandably curious as to why I have never been contacted.

This, from Joanna Kurowski (LTC Manager of Service Quality)…

“Attempts are made to follow up with authors of letters to the editor, where the content of the letter is related to a specific event and the LTC does not have on file a reference to the issue giving rise to the letter i.e. the author had not contacted the Commission. If the letter is “generic in nature” or “an opinion letter” no follow up is completed.”

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