Canada’s DNCL

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News release
December 21, 2007

OTTAWA-GATINEAU — 
The Canadian Radio-television and 
Telecommunications Commission (CRTC) today announced 
that it has awarded a five-year contract to Bell Canada 
to operate the National Do Not Call List (DNCL). 

The company was the only bidder that was compliant with 
the requirements of the Request for Proposal.

Bell Canada will be responsible for registering numbers, 
providing telemarketers with up-to-date versions of the list, 
and receiving consumer complaints about telemarketing calls. 

In addition, Bell Canada will operate the National DNCL using 
the fees that telemarketers will pay to subscribe to the list. 

The contract stipulates that the list should be launched by 
September 30, 2008.

So, here’s what I’ve never understood, especially back a few years when Bell still had what amounted to a virtual monopoly on the phone market in this country…

Do you do email? If so, you understand how you can list the addresses that you don’t want to receive email from. Anything coming from those addresses automatically gets re-routed into a special ‘spam’ folder or deleted from your email provider’s server without ever reaching you.

As far as I know, Bell has only ever offered it’s customers very limited similar functionality. As I understand it, Call Screen (*60) only lets you block 12 numbers, and only allows you to block unknown numbers if you also subscribe to Call Privacy (*11) and even then I think there are exceptions.

Shouldn’t this be easy? Get a call from a tele-marketer at supper time? No problemo. Type in the * code, and the caller’s number gets placed in your personal DNC list whether you know what their number is or not, and regardless of how many numbers you already have blocked. You’re freed from having tele-marketer indigestion, and Bell gets a lucrative new income stream.

Now that there are competing services like Vonage and Primus, do you think that Bell has missed the boat?

Links:
2007/03/10 – National Post: Do-not-call list stalled
2007/03/12 – Telecom Trends: Who will answer the DNCL?
2007/12/21 – Toronto Star: Bell awarded contract…
2007/12/21 – DigitalHome: CRTC awards contract for Do Not Call List to Bell

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